Answers To Your Questions

Believe it or not, many people have questions just like yours. For your convenience, we put together a list of frequently asked questions. If you still have questions, simply contact us. 

 

Appointments

When you call to book your appointment, we’ll need a valid credit card to reserve your spot. However, you can pay for your treatment with a spa gift card, credit card, debit, or good old-fashioned cash. Walk-ins are welcome; however, we recommend scheduling services at least 1 week in advance to ensure availability. Prices and services are subject to change without notice.

 

Spa Arrival & Etiquette

Gentle method for revitalizing the skin - creating a fresher appearance and for the preventive measures of premature aging. Combined with reflexology to refocus the body, and Bobbie's signature head, shoulder, and arm massage, you'll leave feeling refreshed.

 

Cancellation Policy

We know that life is full of unexpected surprises, so if you need to cancel or reschedule your appointment, we ask that you give us 48 hours for multiple booked appointments and 24 hours for single appointments. Cancellations made less than 24 hours in advance will be charged 50% of the treatment price. “No shows” will be charged 100% of the treatment price.

 

Gratuity

Gratuities are accepted for exceptional service. Typical gratuities for spa services begin at 18% and may be higher based on satisfaction level. In the event a guest does not check out for services, an automatic 21% will be added to the final bill.

 

Groups

Parties of five or more are eligible for additional discounts on spa services. Please contact the Spa Group Coordinator for more information.

 

Youth Services (4-17)

Please contact the spa for additional information regarding our youth treatments. All youths must receive a service from a technician of the same gender. Children ages 5-16 must be accompanied by an adult throughout the duration of any service.

 

Monthly Specials

We offer seasonal specials which vary from month to month. Please contact the spa for additional details regarding our specials.